Return & Refund Policy

At Sheeya Jewels, we take great care in ensuring that every product is carefully inspected before it reaches you. Customer satisfaction is important to us, and if you experience an issue with your order, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return only if:

  • The product is damaged during transit.

  • You received the wrong product.

  • The product has a manufacturing defect.

To be eligible for a return, you must notify us within 24 hours of receiving your order. Requests made after 24 hours of delivery will not be accepted.

To initiate a return, please contact our customer support team with:

  • Your Order Number

  • Clear photos or videos of the product

  • A brief description of the issue

Return Conditions

To qualify for a return:

  • The product must be unused and unworn.

  • The item must be returned in its original packaging with all tags, accessories, and invoices (if applicable).

  • The product should be in the same condition in which it was delivered.

Products that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for a return or refund.

Non-Returnable Items

For hygiene and product safety reasons, the following items cannot be returned or exchanged unless they are damaged or incorrect:

  • Earrings that have been worn or tried on

  • Customized or personalised jewellery

  • Gift cards (if applicable)

  • Products purchased during clearance or special sale events, unless damaged or defective

Return Process

To request a return:

  1. Contact us within 24 hours of delivery via email or WhatsApp.

  2. Share your Order Number along with clear images or videos showing the issue.

  3. Our team will review your request and respond within 2–3 business days.

  4. If approved, we will provide instructions for returning the product.

Please do not return any item without receiving confirmation from our customer support team.

Refund Policy

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If your return is approved:

  • The refund will be processed to your original payment method.

  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the return is due to an incorrect, damaged, or defective product.

Exchange Policy

We offer exchanges only in the following cases:

  • You received the wrong product.

  • The product is damaged during shipping.

  • The product has a verified manufacturing defect.

Exchange requests must also be made within 24 hours of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us immediately within 24 hours of delivery with photographs or a short video.

Our team will review the issue and arrange a replacement, exchange, or refund as applicable.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Sheeya Jewels

📧 Email: sheeyajewells90@gmail.com

📞 Phone: 7099931611

We appreciate your trust in Sheeya Jewels and are committed to resolving genuine concerns as quickly as possible while ensuring a fair shopping experience for all our customers.